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ADVICE CALLS AND EMAIL SUPPORT
Professional SEND advice based on your individual circumstances
Clear and informed guidance and support from experienced SEND advocates to help you understand your position, consider the options available and decide what to do next. All our work is grounded in the legal framework.
More than a listening ear
Our advice calls provide focused, professional guidance based on the specific circumstances of your child or young person. We take the time to understand the issue, the stage you have reached and the decisions you are being asked to make.
Our advocates draw on extensive SEND experience, professional backgrounds across education, health and law, and a detailed understanding of the relevant legislation, statutory guidance and case law.
We also bring lived experience of neurodivergence and caring for children and young people with SEND both professionally and personally, so we understand both the legal process and the practical realities families face.
We explain complex issues clearly, identify the important legal and evidential points and provide an honest assessment of the options available.
Whether you need help understanding a professional report, responding to a school or Local Authority, preparing for a meeting or deciding whether to appeal, you will leave the session with a clear understanding of your position and a structured plan for what to do next.
Key benefits
How we help with advice calls
Focused advice based on your circumstances and the stage of the SEND process
A clear explanation of your legal position, rights and available options
Practical and achievable next steps that you can take immediately
Support understanding professional reports, decisions and correspondence
Advice provided by telephone or Microsoft Teams
Written email advice for families who prefer or require written communication
You’re not alone
When families often seek SEND appeals support
Families often seek support when one of these situations sounds familiar.
★★★★★
“Laura was friendly, professional, incredibly knowledgeable, and very easy to talk to. She gave me a clear plan and the confidence to have the necessary conversations with the school.”
Kayleigh Davies
Parent we supported
They need help understanding a decision, their rights or what to do next before a meeting, annual review or discussion with the Local Authority
They are considering an EHC needs assessment, challenging a refusal, or reviewing a draft or final EHCP
They are considering an appeal and want an honest view of the strengths and weaknesses of their case
Provision in their child’s EHCP is not being delivered, or concerns around attendance, exclusions or reasonable adjustments remain unresolved
They need help interpreting professional reports or deciding between mainstream, specialist, residential or EOTAS provision
Their child has complex education, health or social care needs involving several professionals, agencies or areas of dispute
They need help responding to professionals or drafting letters, complaints, parental representations or SEND-related forms
They are in crisis, dealing with complex social care circumstances including FII concerns, or want an independent view before deciding what action to take
Our SEND Options
How we offer advice and email support
30 minute advice call
Best suited to a focused question or a specific stage of the SEND process where you need clear guidance.
This service includes
a focused 30-minute appointment by telephone or Microsoft Teams
advice based on your individual circumstances
guidance grounded in the SEND legal framework and your child’s legal entitlements
relevant recommendations and signposting
a clear, structured plan setting out your next steps
1 hour advice call
Best suited to more complex circumstances, a broader review of your case or where several issues need to be considered together.
a one-hour appointment by telephone or Microsoft Teams
advice based on your individual circumstances
guidance grounded in the SEND legal framework and your child’s legal entitlements
relevant recommendations and signposting
a clear, structured plan setting out your next steps
Email support
For families who prefer written communication or who would benefit from having a written record of the advice provided, email support is also available.
This may include reviewing relevant evidence, reports or correspondence and helping to prepare letters, emails or responses to schools, Local Authorities and other professionals.
Contact us to discuss the support you require and we will agree the most appropriate format for your circumstances.
Our process
How our advice calls work
1.
Book your call
Choose the appointment length that best suits your circumstances and select a convenient time. You will be asked to complete a short form and provide any relevant information before the call.
2.
Preparation
We review the information and any agreed documents or correspondence in advance, allowing the appointment to remain focused and productive.
3.
Professional Advice
During the call, we discuss your circumstances, answer your questions and explain your legal position and available options.
4.
Clear Next Steps
You will leave the appointment with practical guidance and a structured plan setting out what to do next.
Is this the right support for you?
An advice call is best suited to families who need focused guidance on a particular issue, decision or stage of the SEND process. It provides an opportunity to understand your legal position, discuss your options and identify practical next steps
An advice call may be suitable if:
you need help understanding a decision before deciding what to do next
you are preparing for a meeting or annual review and want to understand your rights
you want an honest assessment of your position before pursuing an appeal
you need help interpreting professional reports, correspondence or decisions
you have specific questions about an EHCP, provision, placement or process
This may not be the right service if:
you need grounds of appeal or other substantial documents to be prepared
you require a full review of a draft or final EHCP
you need a Working Document to be prepared or managed
you require full management of a SEND Tribunal appeal
you need ongoing communication with the Local Authority or professionals on your behalf
your circumstances require extensive evidence review, case preparation or hearing representation
Where more comprehensive support is required, we will explain which service is likely to be most appropriate.
Free download
7 Things to Check Before You Accept a Draft EHCP
A practical guide to help you identify unclear wording, missing provision, and the key sections that matter before your EHCP is finalised.
Trusted by families across England
Real reviews from parents and carers we’ve supported through EHCPs, appeals and Tribunals.
Questions & answers
Frequently asked questions about advice calls and email support
Still unsure about something? We’re always happy to talk it through.
Why families choose us
Every family’s journey through the SEND system is different.
We are a multi-award-winning team of independent SEND advocates and consultants with backgrounds in healthcare, education and law.
Every member of our team has personal experience of navigating the SEND system, either as a neurodivergent person, as a parent advocating for their own child/ren, or both. That lived experience sits alongside our professional knowledge and shapes the practical, compassionate support we provide.
Our team holds Advanced IPSEA SEND Law Level 3 training at a minimum, undertakes ongoing professional development and keeps up to date with relevant case law, statutory guidance and developments in SEND law. Where appropriate, we may also seek specialist legal input on more complex matters.
We are proud of the recognition our work has received, but we are most proud of the families who continue to place their trust in us and the outcomes we have helped them achieve for their children.
SEND GUIDANCE
Helpful guidance for families navigating SEND
Explore related support
Other ways we can help
EHCP Support
Support at every stage of the EHCP process, from assessments to annual reviews.
SEND Appeals Support
Support challenging refusals and unsuitable decisions made by your Local Authority.
Benefits Support
Expert guidance completing DLA, PIP and Blue Badge applications for your child or young person.
Here when you’re ready
Ready to talk through your situation?
Book an advice call to discuss your case, understand your options and leave with a clear plan for what to do next.